Job Description - Operations Manager
To apply please send your CV and cover letter to [email protected] with the subject line Application – Operations Manager
Please note you must have the right to work in the United Kingdom to apply for this position.
Are you passionate about making a difference? Are you a people person and enjoy creating impact and growth? If so, you’re in the right place!
TLC Lions is on a mission to ignite emotion in workplaces through storytelling. Based in London but operating globally, we work with some of the world’s largest companies including American Express, GSK, Microsoft, Sony & Deloitte bringing the human element back to the corporate world. TLC Lions is a collective of ordinary people with extraordinary stories who share their experiences through powerful and emotive sessions in corporate settings. Tackling areas including inclusion & diversity as well as wellbeing and mental health, our Lions are pretty special. We ignite emotion in workplaces through in-person/virtual events and the TLC Lions Online Series.
We’re looking for an Operations Manager to join the TLC Lions team as the company experiences rapid growth across the UK and internationally. You’ll be taking a lead of the operations at TLC Lions to ensure the highest level of service for our TLC Lions clients whether in person/virtual events or those who choose one of our 3 storytelling series. You’ll be managing key client relationships ensuring the smooth running of all events, from onboarding through to execution and monitoring feedback and results.
Our team thrives in a very fast paced environment and the role requires somebody with an ability to effectively manage a range of tasks simultaneously whilst delivering a consistently high standard of work. While managing new and existing clients, you will also work closely with other members of the team in delivering ongoing operational processes and efficiencies as we grow and bringing new ideas to the table. We are looking for someone who can hit the ground running from day one and who thrives in the ever changing world of a start-up.
The role requires an individual with 5+ years experience in event and client management that will allow you to problem solve and deliver exceptional event administrative support to our clients as well as managing communication with our 25+ TLC Lions Storytellers. This role is for someone with extremely high attention to detail, excellent written and spoken communication skills and who has a track record of naturally building relationships with high profile clients.
Above all, we’re looking for someone who is highly organised, motivated and brings a positive energy when supporting the team with various logistical and operational tasks. In true start up style, you’ll be joining a fast moving and exciting company where your voice is heard and making an impact is at the core of everything we do.
Responsibilities & Duties
Onboarding and managing new and existing client relationships
Actively supporting all stages of client relationships from onboarding through to ongoing account management and feedback meetings
Coordinating and supporting client facing and internal events (both virtual and in person)
Raising invoices and tracking payments
Managing communication with our 25+ TLC Lions for each event
Supporting with logistics for the wider TLC Lions team
Supporting with wider TLC Lions research, trend analysis and understanding how client’s changing needs impact our future services